Privacy Policy

www.kalatullucknowies.com (hereinafter referred to as "Kalatul Lucknowies", "we", "us", or "our") is owned and operated by Kalatul Lucknowies, a registered Indian entity specializing in authentic Chikankari heritage products. For the purposes of applicable data protection laws, Kalatul Lucknowies acts as the data controller of your personal data.

We have adopted this Privacy Policy to transparently outline how we collect, process, store, and protect information gathered through www.kalatullucknowies.com. This document also explains the legal grounds and purposes for collecting certain personal data about you. Therefore, please read this Privacy Policy carefully before accessing or using our website, making a purchase, or engaging with our services.

At Kalatul Lucknowies, we prioritize the confidentiality and security of your personal data. We undertake all reasonable measures to guarantee its protection against unauthorized access, disclosure, alteration, or destruction, in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

Personal information we collect:

When you visit www.kalatullucknowies.com, our servers automatically record certain device-specific information, including but not limited to your web browser type and version, operating system, IP address, geolocation (country/city level), time zone settings, and some of the cookies installed on your device. Additionally, as you browse our Chikankari collections (kurtis, sarees, dress materials, dupattas, bottom wear, and premium plus-size articles), we collect information about the individual product pages you view, the categories you explore, search terms or referring websites that led you to us, and your interactions with our site (e.g., clicks, add-to-cart actions, checkout behavior).

We refer to this automatically-collected information as "Device Information." Furthermore, when you place an order, register for an account, subscribe to our newsletter, request a bulk inquiry, or contact customer support, we collect the personal data you voluntarily provide. This includes, but is not limited to: full name, billing and shipping address, email address (kalatullucknowies@gmail.com for correspondence), phone number (063545 64679), payment method details (such as UPI ID, card information via secure payment gateways), order history, and any preferences you share regarding Chikankari products. We do not store full credit/debit card numbers on our servers; all payment transactions are processed through PCI-DSS compliant third-party gateways.

Why do we process your data?

Our foremost priority is customer data security and seamless shopping experience. We process minimal user data necessary to maintain and improve our website, fulfill orders, prevent fraud, and communicate updates about your purchases. Specifically, we use collected information for: (a) processing and shipping your Chikankari orders (kurtis, sarees, sets, etc.); (b) providing order confirmations, invoices, and delivery updates; (c) responding to your queries via email or phone during our working hours (10 am–9 pm); (d) improving our product assortment, website navigation, and personalized recommendations; (e) sending promotional offers, new collection launches (like Premium Chikankari collection or Plus Size Kurtis), and festive discounts (only if you have opted-in); (f) analyzing website traffic and user behavior to enhance performance; and (g) detecting and preventing fraudulent transactions or security incidents.

Information collected automatically (e.g., IP address, browsing patterns) is used solely to identify potential cases of abuse, diagnose technical issues, and establish aggregated statistical reports regarding website usage. Such aggregated information does not identify any particular user personally. You may browse our product catalog without revealing your identity; however, to purchase any item (e.g., Chickenkarry Cotton Kurti, Rayon Kurti, Sarees, Dupattas, or Premium sets), you will need to provide accurate personal and payment details. Users uncertain about mandatory information may contact us at kalatullucknowies@gmail.com for clarification.

Your Rights:

Under applicable data protection laws (including but not limited to the Indian IT Act 2000 and its amendments, and for our customers in the European Union, the GDPR), you have the following rights regarding your personal data:

• Right to Access – request a copy of the personal data we hold about you.
• Right to Rectification – correct inaccurate or incomplete information.
• Right to Erasure (Right to be Forgotten) – request deletion of your data, subject to legal retention requirements.
• Right to Restrict Processing – limit how we use your data under certain circumstances.
• Right to Data Portability – receive your data in a structured, machine-readable format.
• Right to Object – object to processing for direct marketing or legitimate interests.
• Rights related to automated decision-making and profiling – we do not use automated decision-making that significantly affects you.

To exercise any of these rights, please contact our Grievance Officer via email at kalatullucknowies@gmail.com or call us at 063545 64679 during business hours. We will respond within 30 days. Additionally, if you are a European resident, we note that we process your information to fulfill contracts (e.g., when you purchase a Chickenkarry Kurti Set or Saree) or pursue our legitimate business interests as listed above. Your information may be transferred outside Europe (including to India) where our servers and business operations are located; we ensure appropriate safeguards such as Standard Contractual Clauses.

Links to other websites:

Our website, www.kalatullucknowies.com, may contain links to third-party websites (e.g., payment gateways, social media platforms like Instagram and Facebook, courier partners). These external sites are not owned or controlled by Kalatul Lucknowies. We are not responsible for the privacy practices, content, or security of such third-party websites. We encourage you to read the privacy statements of each website you visit, especially before providing any personal information. Our inclusion of a link does not imply endorsement of the linked site.

Information security:

We secure the information you provide using industry-standard encryption (SSL/TLS) during transmission and store it on secure servers housed in controlled environments with restricted access. We maintain reasonable administrative, technical, and physical safeguards—including firewalls, intrusion detection systems, regular malware scanning, and role-based access controls—to protect against unauthorized access, modification, disclosure, or destruction of your personal data. Only authorized personnel (e.g., order fulfillment and customer support teams) who need access to perform their duties are granted permission. However, please note that no method of transmission over the Internet or wireless network can be 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

Legal disclosure:

We may disclose any personal information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena, court order, or legal process served on Kalatul Lucknowies. Additionally, we may disclose information when we believe in good faith that disclosure is necessary to: (a) enforce our Terms of Service; (b) protect our rights, property, or safety; (c) protect your safety or the safety of others (e.g., preventing imminent harm); (d) investigate fraud, cyber incidents, or unauthorized transactions; or (e) respond to a legitimate government request (e.g., from law enforcement or regulatory authorities in Gujarat, India). We will notify you of such disclosures unless prohibited by law.

Contact information:

If you would like to contact us to understand more about this Privacy Policy, exercise your individual rights, report a concern, or request correction of your personal data, you may reach out using the following details:
Email (Primary): kalatullucknowies@gmail.com
Physical Store Address: Ground Floor - 22,23, Florence Excellence, Vasna - Bhayli Main Rd, beside Bright Day School, Bhayli, Vadodara, Gujarat 391410, India
Phone / WhatsApp: 063545 64679
Business Hours: 10 am – 9 pm (Monday to Sunday)
Social Media: Instagram (@kalatul.lucknowies) and Facebook (Kalatul Lucknowies) – direct messages welcome for general queries.
For data protection or grievance redressal, please address your communication to the “Privacy Officer – Kalatul Lucknowies” at the above email or postal address. We aim to resolve all privacy-related concerns within 15 business days.